Refund Policy

Last Updated: December 10, 2025

1. General Refund Policy

At True Business Review (TBR), we strive to provide high-quality baseball card trading insights and projections. Due to the digital nature of our services and immediate access to premium content upon subscription, we have the following refund policy:

2. Subscription Refunds

Monthly Subscriptions: No refunds are provided for partial months. If you cancel your subscription, you will retain access until the end of your current billing period.

Pro-rated Refunds: We do not offer pro-rated refunds for unused time on subscriptions.

3. Exceptions

We may consider refund requests in the following exceptional circumstances:

  • Technical Issues: If our service experiences prolonged outages or technical failures that prevent access
  • Duplicate Charges: If you were accidentally charged multiple times for the same subscription
  • Unauthorized Transactions: If charges were made without your authorization

4. How to Request a Refund

To request a refund under exceptional circumstances:

  1. Contact us at [email protected] within 48 hours of the charge
  2. Provide your account email and transaction details
  3. Explain the reason for your refund request
  4. Allow up to 5-7 business days for review and response

5. Cancellation Policy

You can cancel your subscription at any time through your account settings or by contacting support. Upon cancellation:

  • Your subscription will remain active until the end of the current billing period
  • You will not be charged for subsequent billing periods
  • You will lose access to premium features at the end of your billing period
  • Your account data will be retained according to our Privacy Policy

6. Refund Processing

If a refund is approved:

  • Refunds will be processed to the original payment method
  • Processing time typically takes 5-10 business days
  • You will receive a confirmation email once the refund is issued
  • Your account may be downgraded or suspended upon refund issuance

7. Tier Downgrades

If you downgrade your membership tier (e.g., from MVP to Base), no refunds will be issued for the remaining time in your current billing period. The downgrade will take effect at the start of your next billing cycle.

8. Free Trial Policy

If applicable, free trial periods allow full access to premium features. To avoid being charged:

  • Cancel before the trial period ends
  • Trial cancellations do not qualify for refunds if converted to paid subscriptions

9. Contact Us

For questions about our refund policy or to request a refund, please contact us at:

Email: [email protected]